Assistant Site Manager II - Flying Ace Express Car Wash

Express Wash Concepts•Kettering, OH

3d•Onsite

About The Position

The Assistant Site Manager assists the site manager in operating the store and meeting customer service needs. The role engages prospective customers to promote monthly unlimited car wash packages and upsells products to existing customers. It also supports daily site operations, staff leadership, sales, financial and inventory controls, quality assurance, safety, and customer issue resolution. The position offers a competitive hourly rate of $22.00 and eligibility for additional incentives based on site performance.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of leadership experience.
At least 2 years of customer service experience, including de-escalation tactics.
Basic IT and computer proficiency, including POS systems and Microsoft Office.
Ability to work flexible hours, including weekends.
Strong verbal communication skills to engage effectively with customers.
Ability to provide and follow clear directions.
Ability to close the site at least two nights per week and open as needed.
Ability to coach, mentor, and train.
Present a professional image according to appearance guidelines.
Ability to stand and move throughout the site for the entire shift and work on your feet in a fast-paced environment.
Ability to work outside in all weather conditions.
Ability to lift 25 pounds.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Maintain high-quality day-to-day on-site store operations.
Lead with integrity and foster a culture of respectful accountability.
Work to exceed sales goals and grow the store by engaging customers and presenting wash packages and products.
Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
Manage labor and staff scheduling effectively.
Manage the P&L by monitoring chemicals, utilities, and other expenditures.
Conduct accurate quality-control checks to maintain quality assurance.
Follow cash-management procedures, including daily reconciliations, audits, and deposits.
Monitor inventory and supplies and assist with orders.
Ensure adherence to safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Learn the wash process and equipment to expand job knowledge.
Pursue further growth through educational and training opportunities.
Perform other related duties as required and assigned.