Site Manager - Flying Ace Express Car Wash

Express Wash Concepts•Beavercreek, OH

4d•Onsite

About The Position

The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer service culture and serving as the primary contact for customer service issues. The manager maintains sales goals, educates customers about unlimited wash club memberships, and ensures the site’s appearance and performance. The role also involves motivating employees and carrying out site goals. The Site Manager oversees site operations, including wash equipment, facilities, staffing, scheduling, labor budgets, inventory, and employee performance. The manager supports recruiting, training, and onboarding, and conducts regular performance reviews to ensure compliance with company policies and procedures. This position requires flexible hours, including weekends and holidays, and closing the site one night per week.

Requirements

High school diploma or equivalent required.
Minimum of 2–5 years of leadership experience, preferably in a customer-facing or operational role.
At least 2 years of customer service experience, with demonstrated de-escalation and conflict resolution skills.
Ability to work flexible hours, including weekends and holidays.
Strong communication and leadership abilities, with a focus on motivating teams.
Must be able to close the site one night per week.
Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
Must stand and move throughout the site for the entire shift and work on their feet in a fast-paced environment.
Must be able to work outside in all weather conditions and wear required safety equipment at all times.
Ability to lift 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
Ensure wash equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new team members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage all site employees, ensuring accountability, engagement, and strong performance.
Serve as the main point of contact for customer service issues, maintain sales goals, and educate customers about unlimited wash club memberships.
Motivate employees and carry out site goals.
Perform other duties as assigned.