Assistant Site Manager II - Flying Ace Express Car Wash

Express Wash Concepts•Dayton, OH

2d•Onsite

About The Position

The Assistant Site Manager assists the site manager in operating the store and meeting customer service needs. The role focuses on sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. It also supports day-to-day site operations, team leadership, labor and financial management, quality control, cash handling, inventory, safety, and customer issue resolution. The role includes learning the wash process and equipment and pursuing further growth through training and educational opportunities.

Requirements

High school diploma or equivalent required.
At least 1 year of leadership experience.
At least 2 years of customer service experience, including de-escalation tactics.
Basic IT and computer proficiency, including POS systems and Microsoft Office.
Ability to work flexible hours, including weekends.
Strong verbal communication skills for engaging with customers.
Ability to provide and follow clear directions.
Ability to close the site at least two nights per week and open as needed.
Ability to coach, mentor, and train.
Present a professional image according to appearance guidelines.
Ability to stand and move throughout the site for an entire shift and work on feet in a fast-paced environment.
Ability to work outside in all weather conditions.
Ability to lift 25 pounds.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Maintain high-quality day-to-day on-site store operations.
Lead with integrity and foster a culture of respectful accountability.
Strive to exceed sales goals and store growth.
Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
Manage labor and staff scheduling successfully.
Manage P&L effectively by monitoring chemicals, utilities, and other expenditures.
Maintain quality assurance through accurate quality-control checks.
Follow cash-management procedures, including daily reconciliations, audits, and deposits.
Monitor inventory and supplies and assist with orders.
Ensure adherence to safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Learn the wash process and equipment to expand job knowledge.
Pursue growth through educational and training opportunities.
Perform other related duties as required and assigned.
Engage potential customers, present monthly unlimited car wash packages, and upsell products to existing customers.
Assist the site manager in ensuring the store operates effectively and meets customer service needs.