Assistant Site Manager II - Flying Ace Express Car Wash
About The Position
The Assistant Site Manager assists the site manager in operating the store and meeting customer service needs. The role includes engaging potential customers, promoting monthly unlimited car wash packages, and upselling products to existing customers. The Assistant Site Manager helps maintain day-to-day operations, lead and develop team members, meet sales and growth goals, manage labor and scheduling, monitor expenditures and inventory, and ensure quality, cash-management, and safety procedures are followed. The role also involves addressing customer escalations, learning the wash process and equipment, and participating in training and development.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to engage effectively with customers.
- Ability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present a professional image according to appearance guidelines.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Strive to exceed sales goals and store growth.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Manage labor and staff scheduling successfully.
- Monitor chemicals, utilities, and other expenditures to support effective P&L management.
- Maintain quality assurance through accurate quality-control checks.
- Follow cash-management procedures, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Learn the wash process and equipment.
- Pursue growth through educational and training opportunities.
- Perform other related duties as required and assigned.
Benefits
- Medical, vision, and dental benefits.
- Company-paid life insurance.
- Disability, accident, and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation per the Employee Manual.
- Additional incentives based on site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
