Site Manager - Last Mile

Maersk•Usa, MN

About The Position

The Last Mile Site Manager oversees the company’s delivery and shipping operations. The role includes evaluating budgets, resolving conflicts, ensuring compliance with health, safety, and labor standards, and organizing and monitoring goods distribution. The manager supports business development, sustainability, and customer satisfaction while providing leadership to the team and warehouse employees. The position coordinates communication among haulers, delivery teams, flatbed drivers, the call center, and local client management teams. It includes maintaining an on-site presence to ensure procedures are followed, overseeing hauler recruitment and performance, maintaining vendor relationships, resolving shipping discrepancies and damage claims, supporting effective in-home deliveries, and reporting on operational statistics and customer service scores.

Requirements

Bachelor’s degree from a four-year college or university, four years of related experience and/or training, or an equivalent combination of education and experience.
Strong written and verbal communication skills.
Excellent mathematical skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to analyze technical and scientific journals as they pertain to the business and market.
Strong problem-solving and reasoning abilities, including the ability to develop creative solutions.

Responsibilities

Coordinate communication among haulers, delivery teams, flatbed drivers, the call center, and local client management teams.
Provide an on-site presence daily, weekly, or bi-weekly to ensure haulers and delivery teams follow procedures.
Oversee recruiting, processing, and performance of haulers.
Develop and maintain relationships with vendors.
Follow up on shipping discrepancies, damaged goods, and in-home damage claims.
Interface with end customers to ensure effective in-home delivery.
Maintain monthly operational reports, including statistics and customer service scores.
Perform other duties as assigned.
Oversee delivery and shipping operations, evaluate budgets, resolve conflicts, and ensure adherence to health, safety, and labor standards.
Organize and monitor distribution of goods to support business development, sustainability, and customer satisfaction, and model leadership for team and warehouse employees.