Last Mile Delivery Manager

Stellantis•Auburn Hills, MI

About The Position

The Last Mile Delivery Manager owns performance, reliability, and customer experience across Stellantis’ final-mile delivery network in North America. The role is responsible for the end-to-end delivery experience for dealers, independent aftermarket accounts, circular economy partners, AER locations, and ecommerce customers, with a focus on on-time performance and consistent service across delivery channels. The manager leads daily delivery execution and exception resolution, manages carrier and Logistics Lead Provider (LLP) performance against defined standards, and oversees service-level agreements, scorecards, and corrective actions. The role also benchmarks network performance, pursues improvements in delivery speed, cost, and reliability, and partners on technology and network modernization initiatives. It includes leadership of operations analysts, supervisors, and coordinators, as well as support for launches and special network projects.

Requirements

Bachelor’s degree in supply chain, logistics, business, or a related field, or equivalent professional experience.
At least 5 years of experience in transportation, last-mile delivery, or logistics operations, including direct carrier and/or LLP management.
Demonstrated track record of improving on-time performance and holding external partners accountable to service standards.
Strong analytical skills and experience using KPI dashboards, scorecards, and reporting tools such as Power BI to drive decisions.
Excellent communication and relationship-management skills, including experience engaging dealers, customers, and senior stakeholders.
Ability to manage multiple delivery flows and channels simultaneously, such as OE, aftermarket, ecommerce, and reverse logistics.

Nice To Haves

Experience with Transportation Management Systems (TMS), Yard Management Systems (YMS), or route optimization platforms.
Background in automotive, parts distribution, or high-volume ecommerce fulfillment networks.
Experience managing 3PL/LLP relationships and negotiating carrier contracts and rate structures.
Six Sigma, Lean, or continuous improvement certification.
Familiarity with circular economy, reverse logistics, or AER (Accelerated Exchange and Return) programs.

Responsibilities

Own the end-to-end delivery experience for dealers, independent aftermarket customers, and ecommerce buyers, treating missed deliveries as customer issues.
Set targets for on-time performance (OTP), track daily results, and lead root-cause resolution when performance declines.
Act as an escalation point for service failures, coordinating rapid resolution and communicating with internal and external stakeholders.
Build relationships with dealer networks and the Dealer Guild, representing customer feedback in transportation strategy.
Manage daily delivery execution across OE, Independent Aftermarket, Circular Economy, AER, ecommerce, and other outbound delivery flows.
Monitor dispatch, routing, and delivery status in real time and resolve exceptions proactively.
Coordinate with DDS carriers, LLP outbound partners, and regional carrier networks to align coverage and capacity with demand.
Work with warehouse, dispatch, and inventory teams to ensure delivery readiness and minimize delays at handoffs.
Implement, document, and enforce delivery standards and SLAs across LLPs and carriers.
Hold carriers and LLPs accountable through performance reviews, scorecards, and corrective action plans.
Manage carrier OTP, EPOD scan performance, and claims metrics, and drive improvement plans with underperforming partners.
Manage the carrier scorecard process and ensure metrics are accurate, timely, and connected to consequences and recognition.
Work with purchasing, procurement, and sourcing teams on carrier and LLP contracts, rates, and performance terms.
Benchmark last-mile performance against industry practices and competitor networks.
Evaluate delivery technologies, route optimization tools, delivery models, and network designs to improve speed, cost, and reliability.
Identify and lead last-mile cost-savings initiatives that support enterprise cost-reduction targets.
Partner with IAM and TMS/YMS implementation teams to modernize tools, data visibility, and automation.
Use Power BI dashboards, carrier scorecards, and KPI tracking to guide decisions and communicate performance to leadership.
Develop, document, and roll out consistent operating standards across last-mile flows and carrier partners.
Lead, coach, and develop operations analysts, supervisors, and coordinators supporting last-mile execution.
Support new launch readiness and special network projects, including network optimization studies, greenfield studies, and route redesigns.
Ensure compliance with safety, regulatory, and cross-border requirements applicable to North American transportation operations.