Last Mile Delivery Manager

Stellantis•Auburn Hills, MI

About The Position

The Last Mile Delivery Manager owns the performance, reliability, and customer experience of Stellantis’ final-mile delivery network across North America. This customer-focused, standards-driven leadership role combines daily operational execution with long-term strategy and carrier performance management. The manager drives on-time performance, holds Logistics Lead Providers (LLPs) and carriers accountable to defined standards, and benchmarks the network to identify innovative approaches. The role oversees the end-to-end delivery experience for dealers, independent aftermarket customers, ecommerce buyers, and other partners. It manages daily delivery execution across OE, Independent Aftermarket, Circular Economy, AER, ecommerce, and other outbound flows; leads carrier and LLP performance management; develops consistent operating standards; and guides continuous improvement, cost savings, and network modernization. The manager also leads and develops a supporting operations team and ensures compliance with applicable safety, regulatory, and cross-border requirements.

Requirements

Bachelor’s degree in supply chain, Logistics, Business, or a related field, or equivalent professional experience.
At least 5 years of experience in transportation, last-mile delivery, or logistics operations, including direct carrier and/or LLP management.
Demonstrated record of improving on-time performance and holding external partners accountable to service standards.
Strong analytical skills and experience using KPI dashboards, scorecards, and reporting tools such as Power BI.
Excellent communication and relationship-management skills, including experience engaging dealers, customers, and senior stakeholders.
Ability to manage multiple delivery flows and channels simultaneously, including OE, aftermarket, ecommerce, and reverse logistics.

Nice To Haves

Experience with Transportation Management Systems (TMS), Yard Management Systems (YMS), or route optimization platforms.
Background in automotive, parts distribution, or high-volume ecommerce fulfillment networks.
Experience managing 3PL/LLP relationships and negotiating carrier contracts and rate structures.
Six Sigma, Lean, or continuous improvement certification.
Familiarity with circular economy, reverse logistics, or AER programs.

Responsibilities

Own the end-to-end delivery experience for dealers, independent aftermarket customers, and ecommerce buyers.
Drive on-time performance (OTP) by setting targets, tracking daily results, and leading root-cause resolution when performance declines.
Serve as the escalation point for service failures and coordinate timely resolution and transparent communication with stakeholders.
Build relationships with dealer networks and the Dealer Guild, bringing customer feedback into transportation strategy.
Manage daily delivery execution across OE, Independent Aftermarket, Circular Economy, AER, ecommerce, and other outbound flows.
Monitor dispatch, routing, and delivery status; identify and resolve exceptions proactively.
Coordinate with DDS carriers, LLP outbound partners, and regional carrier networks to align coverage and capacity with demand.
Coordinate with warehouse, dispatch, and inventory teams to ensure delivery readiness and minimize delays.
Implement, document, and enforce delivery standards and service-level agreements across LLPs and carriers.
Conduct structured performance reviews, use scorecards, and implement corrective action plans for underperforming partners.
Own carrier OTP, EPOD scan performance, and claims performance metrics, and lead continuous improvement with partners.
Manage the carrier scorecard process and ensure metrics are accurate, timely, and tied to consequences and recognition.
Work with purchasing, procurement, and sourcing teams on carrier and LLP contracts, rates, and performance terms.
Benchmark last-mile performance against industry practices and competitor networks.
Evaluate technologies, route optimization tools, delivery models, and network designs to improve speed, cost, and reliability.
Identify and lead last-mile cost-savings initiatives that contribute to enterprise cost-reduction targets.
Partner with IAM and TMS/YMS implementation teams to modernize tools, data visibility, and automation.
Use Power BI dashboards, carrier scorecards, and KPI tracking to guide decisions and communicate performance to leadership.
Develop, document, and roll out consistent operating standards across last-mile flows and carrier partners.
Lead, coach, and develop operations analysts, supervisors, and coordinators supporting last-mile execution.
Support new launch readiness and special network projects, including network optimization studies, greenfield studies, and route redesigns.
Ensure compliance with applicable safety, regulatory, and cross-border transportation requirements.