Assistant Manager - Last Mile

Maersk • Usa, MA

1d

About The Position

The Assistant Manager - Last Mile oversees daily last-mile delivery operations to ensure excellent customer service and efficient home delivery. The role manages relationships with vendors, retailers, and independent contractors; coordinates truck dispatch; resolves delivery issues; and monitors operational performance. The Assistant Manager supervises customer service, routing, and operational staff, providing leadership, training, and direction to support productivity and service excellence. The position calls for a hands-on leader with strong communication, customer service, and problem-solving skills who can work in a fast-paced logistics environment with little supervision. Saturdays are required, evening availability is required, and hours vary based on operations.

Requirements

• At least 5 years of experience in logistics, supply chain, or a related field.
• Excellent problem-solving skills.
• Good time-management skills.
• Experience working in a manufacturing environment.
• Experience in a supervisor role, including conducting performance reviews of direct reports.
• Self-motivated and able to work with little supervision.
• Excellent attendance record.
• Positive attitude and ability to work with others.
• Good communication skills.
• Excellent customer service skills.
• Flexible work schedule; Saturday work and evening availability are required.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Develop and maintain relationships with vendors, stores, and independent contractors.
• Follow up on shipping discrepancies, damaged goods, and in-home damage claims.
• Dispatch trucks using GPS technology.
• Oversee in-home delivery for customers.
• Maintain monthly operating reports, including statistics and customer service scores.
• Oversee Customer Service Representatives and Routers.
• Directly supervise hourly on-site staff handling data entry, customer service, order processing, and delivery.
• Carry out supervisory responsibilities according to organizational policies and applicable laws.
• Train employees; plan, assign, and direct work; reward employees and provide direction; address complaints; and resolve problems.
• Maintain attendance and punctuality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Flexible work schedules when possible
• Incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed