Site Manager - Clean Express Auto Wash

Express Wash Concepts•Lincoln Park, MI

1d•Onsite

About The Position

The Site Manager at Clean Express Auto Wash is responsible for creating and maintaining a customer service culture while overseeing daily site operations. The manager serves as the primary contact for customer service issues, maintains sales goals, educates customers about unlimited wash club memberships, and ensures the site’s appearance and performance. The role also includes motivating employees and carrying out site goals. The Site Manager oversees employees and ensures accountability, engagement, and performance. They maintain the quality of wash equipment, facilities, and staffing; develop in-depth knowledge of the equipment and wash process; assist with recruiting, training, and onboarding; manage scheduling and labor budgets; conduct performance reviews; and manage inventory and orders. The role is based at 2360 Fort St, Lincoln Park, Michigan, and requires flexible hours, including weekends and holidays, as well as closing the site one night per week.

Requirements

High school diploma or equivalent required.
At least 2–5 years of leadership experience, preferably in a customer-facing or operational role.
At least 2 years of customer service experience, with proven de-escalation and conflict resolution skills.
Ability to work flexible hours, including weekends and holidays.
Strong communication and leadership abilities, with a focus on motivating teams.
Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Must wear required safety equipment at all times.
Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Create and maintain a customer service culture and serve as the main point of contact for customer service issues.
Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
Maintain the site’s appearance and performance and carry out site goals.
Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
Ensure equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new Team Members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage all site employees, ensuring accountability, engagement, and performance.
Close the site one night per week.
Perform other duties as assigned.