Site Manager - Clean Express Auto Wash
About The Position
The Site Manager at Clean Express Auto Wash is responsible for creating and maintaining a customer-service culture, serving as the primary contact for customer service issues, maintaining sales goals, promoting unlimited wash club memberships, and ensuring the site’s appearance and performance. The manager motivates employees and carries out site goals while overseeing daily operations, equipment, facilities, staffing, inventory, scheduling, and labor budgets. The role also includes recruiting, training, onboarding, and reviewing team members. The position offers a $65,000 base salary and is located at 2360 Fort St, Lincoln Park, Michigan, 48146.
Requirements
- High school diploma or equivalent required.
- Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
- At least 2 years of customer service experience with proven de-escalation and conflict-resolution skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to close the site one night per week.
- Strong communication and leadership abilities, with a focus on motivating teams.
- Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
- Must stand and move throughout the site for the entire shift and work on their feet in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Must wear required safety equipment at all times.
- Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
- Ensure wash equipment, facilities, and staffing are maintained at a high level of quality.
- Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
- Assist with recruiting, training, and onboarding new team members.
- Manage site scheduling and labor budgets.
- Conduct regular team performance reviews to ensure alignment with company policies and procedures.
- Oversee inventory management and place orders to support site needs.
- Directly oversee and manage all site employees, ensuring accountability, engagement, and performance.
- Serve as the main point of contact for customer service issues and maintain a customer-service culture.
- Maintain sales goals and educate customers about unlimited wash club memberships.
- Motivate employees and carry out site goals.
- Perform other duties as assigned.
Benefits
- Competitive pay and bonus opportunities; $65,000 base salary.
- Medical, vision, and dental benefits.
- Company-paid life insurance and disability coverage.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation per Employee Manual.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
