Site Manager - Clean Express Auto Wash

Express Wash Concepts•Waterford, MI

3d•Onsite

About The Position

The Site Manager at Clean Express Auto Wash is responsible for creating and maintaining a customer-service culture, serving as the primary contact for customer-service issues, meeting sales goals, promoting unlimited wash club memberships, and maintaining the site’s appearance and performance. The role includes motivating employees and carrying out site goals while ensuring that equipment, facilities, and staffing meet high quality standards. The Site Manager directly oversees site employees and is accountable for their engagement and performance. Responsibilities also include maintaining knowledge of the wash equipment and process, supporting recruiting and onboarding, managing scheduling and labor budgets, conducting performance reviews, and overseeing inventory and ordering. The role requires flexible hours, including weekends and holidays, and closing the site one night per week. The position is based at 4300 Pontiac Lake Rd, Waterford, Michigan, 48328.

Requirements

High school diploma or equivalent required.
At least 2 years of leadership experience; experience in a customer-facing or operational role is preferred.
At least 2 years of customer service experience, including proven de-escalation and conflict-resolution skills.
Ability to work flexible hours, including weekends and holidays.
Must be able to close the site one night per week.
Strong communication and leadership abilities, with a focus on motivating teams.
Basic computer proficiency, including POS systems, Microsoft Office, or Google Workspace.
Must stand and move throughout the site for the entire shift and work on foot in a fast-paced environment.
Ability to work outdoors in all weather conditions and wear required safety equipment at all times.
Ability to lift 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Create and maintain a customer-service culture and serve as the main point of contact for customer-service issues.
Maintain sales goals and educate customers on the benefits of unlimited wash club memberships.
Maintain the appearance and performance of the site and carry out site goals.
Set, monitor, and achieve team goals related to sales, customer satisfaction, and employee retention.
Ensure equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new Team Members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage site employees, ensuring accountability, engagement, and performance.
Perform other duties as assigned.