Assistant Site Manager - Clean Express Auto Wash
About The Position
The Assistant Site Manager supports the site manager in operating the store and meeting customer service needs. The role includes engaging potential customers to sell monthly unlimited car wash packages and upselling products to existing customers. The Assistant Site Manager helps maintain daily operations, lead and develop the team, manage labor and scheduling, monitor financial performance and expenses, complete quality-control checks, handle cash procedures, monitor inventory, and ensure compliance with safety protocols and operating procedures. The position also involves addressing customer escalations, learning the wash process and equipment, and pursuing training and educational opportunities. Other related duties may be assigned.
Requirements
- High school diploma or equivalent required.
- At least 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to engage effectively with customers.
- Ability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present a professional image according to appearance guidelines.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25 lbs.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Work to exceed sales goals and support store growth.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Manage labor and staff scheduling.
- Support effective P&L management by monitoring chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate quality-control checks.
- Follow standard cash-management procedures, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Learn the wash process and equipment.
- Pursue growth through educational and training opportunities.
- Engage potential customers to present monthly unlimited car wash packages and upsell products to existing customers.
- Perform other related duties as required and assigned.
Benefits
- Medical, vision, and dental benefits.
- Company-paid life insurance and disability coverage.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation per the Employee Manual.
- Opportunity to qualify for additional incentives based on site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
