Site Manager - Clean Express Auto Wash

Express Wash Concepts•Waterford, MI

5d•Onsite

About The Position

The Site Manager at Clean Express Auto Wash is responsible for creating and maintaining a customer service culture, serving as the main point of contact for customer service issues, maintaining sales goals, educating customers about unlimited wash club memberships, and maintaining the site's appearance and performance. The manager motivates employees and carries out site goals while overseeing all employees at the site and ensuring accountability, engagement, and performance excellence. The role ensures that wash equipment, facilities, and staffing meet high quality standards and requires in-depth knowledge of the equipment and wash process to support smooth daily operations. Responsibilities also include recruiting, training, and onboarding team members; managing schedules and labor budgets; conducting performance reviews; overseeing inventory and ordering; and performing other assigned duties. The posted base salary is $65,000, with bonus opportunities.

Requirements

High school diploma or equivalent required.
Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
At least 2 years of customer service experience with proven de-escalation and conflict-resolution skills.
Ability to work flexible hours, including weekends and holidays.
Strong communication and leadership abilities, with a focus on motivating teams.
Must be able to close the site one night per week.
Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace, or similar tools.
Must stand and move throughout the site for the entire shift and work on their feet in a fast-paced environment.
Ability to work outside in all weather conditions.
Must wear required safety equipment at all times.
Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Create and maintain a customer service culture and serve as the main contact for customer service issues.
Maintain sales goals and educate customers on the benefits of unlimited wash club memberships.
Maintain the appearance and performance of the site.
Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
Ensure equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new team members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage site employees, ensuring accountability, engagement, and performance excellence.
Motivate employees and carry out site goals.
Perform other duties as assigned.