Bench Site Manager - Clean Express Auto Wash
About The Position
The Bench Site Manager at Clean Express Auto Wash is responsible for leading site operations and maintaining a strong customer service culture. The manager serves as the main point of contact for customer service issues, maintains sales goals, educates customers about unlimited wash club memberships, and ensures the site’s appearance and performance. The role includes motivating employees and carrying out site goals while maintaining high standards for sales, customer satisfaction, and employee retention. The manager oversees employees and ensures equipment, facilities, staffing, and daily wash operations meet quality standards. Responsibilities also include recruiting, training, and onboarding team members; scheduling and labor budgeting; conducting performance reviews; and managing inventory and orders. The position requires flexible hours, including weekends and holidays, and closing the site one night per week. The role is based at 3119 Central Park W, Toledo, Ohio. The work is performed in a fast-paced site environment, including outdoors in all weather conditions. The manager must stand and move throughout the site for the entire shift, wear required safety equipment, and regularly lift 25 pounds and occasionally lift up to 50 pounds.
Requirements
- High school diploma or equivalent required.
- Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
- At least 2 years of customer service experience with demonstrated de-escalation and conflict-resolution skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to close the site one night per week.
- Strong communication and leadership abilities, with an emphasis on motivating teams.
- Basic computer proficiency, including POS systems, Microsoft Office, or Google Workspace.
- Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Must wear required safety equipment at all times.
- Ability to lift 25 pounds regularly and up to 50 pounds occasionally.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Create and maintain a customer service culture and act as the main contact for customer service issues.
- Maintain sales goals and educate customers about unlimited wash club memberships.
- Maintain the appearance and performance of the site and carry out site goals.
- Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
- Ensure equipment, facilities, and staffing are maintained at a high level of quality.
- Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
- Assist with recruiting, training, and onboarding new team members.
- Manage site scheduling and labor budgets.
- Conduct regular team performance reviews to ensure compliance with company policies and procedures.
- Oversee inventory management and place orders to support site needs.
- Directly oversee and manage all site employees, ensuring accountability, engagement, and performance.
- Perform other duties as assigned.
Benefits
- Competitive pay and bonus opportunities; base salary of $65,000.
- Medical, vision, and dental benefits.
- Company-paid life and disability coverage.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation, per the Employee Manual.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
