Bench Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts • Waterford, MI

4d • Onsite

About The Position

The Assistant Site Manager assists the site manager with operating the store and meeting customer service needs. The role includes engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The Assistant Site Manager helps maintain day-to-day site operations, support and develop staff, meet sales goals, manage labor and expenditures, and ensure quality, safety, cash-handling, inventory, and customer-escalation procedures are followed. The position also involves learning the wash process and equipment and participating in educational and training opportunities.

Requirements

• High school diploma or equivalent required.
• At least 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills for engaging with customers.
• Ability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present a professional image according to appearance guidelines.
• Ability to stand and move throughout the site for the entire shift and work on one’s feet in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Work to exceed sales goals and contribute to store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling successfully.
• Support P&L management by monitoring chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate quality-control checks.
• Follow cash-management procedures, including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Learn the wash process and equipment.
• Pursue growth through educational and training opportunities.
• Perform other related duties as required and assigned.

Benefits

• Medical, vision, and dental benefits.
• Company-paid life insurance and disability coverage.
• Accident and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation per Employee Manual.
• Hourly pay of $22.00 and potential incentives based on site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED