Bench Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts • Waterford, MI

2d • Onsite

About The Position

The Bench Assistant Site Manager supports the site manager in operating the store and meeting customer service needs. The role includes engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. It also involves maintaining daily operations, supporting and developing team members, contributing to sales and store growth, and ensuring safety, quality, cash-management, inventory, and operating standards are followed. The position provides opportunities for training and professional development, with a stated path to advance into leadership roles.

The work is performed at the car wash site in Waterford, Michigan. The role requires flexible hours, including weekends, closing the site at least two nights per week, and opening as needed. Employees must stand and move throughout the site for the entire shift, work outdoors in all weather conditions, and be able to lift 25 pounds.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to engage effectively with customers.
• Ability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Ability to present a professional image according to appearance guidelines.
• Ability to stand and move throughout the site for the entire shift and work on your feet in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and drive store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling effectively.
• Manage P&L performance by monitoring chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow cash-management procedures, including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Learn the wash process and equipment.
• Participate in educational and training opportunities.
• Perform other related duties as required and assigned.

Benefits

• Medical, vision, and dental coverage.
• Company-paid life and disability coverage.
• Accident and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation according to the Employee Manual.
• Opportunity to qualify for additional incentives based on site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED