Site Manager I

Canon Business Process Services, Inc. • Milwaukee, WI

8d

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at assigned client site(s). The role oversees timely and effective delivery of contracted services while providing exceptional customer service and maintaining operational efficiency and quality.

The Site Manager manages site operations, budgets, resources, reporting, equipment, and supplies; serves as a liaison between the client and CBPS; and leads staff through recruitment, development, performance management, training, and coaching. The role also monitors production targets and coordinates with clients, operations, and corporate departments to ensure service and company goals are met.

Requirements

• Associate degree preferred, or comparable work experience.
• Two years of supervisory experience as a manager in a professional business setting; reprographic or mail industry experience is preferred.
• Experience managing a site with 1–4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Establish personal credibility with customers and staff.
• Deliver high-quality production and customer service.
• Establish a challenging, constructive, and open workplace culture.
• Work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Work effectively in stressful situations and meet deadlines.
• Create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.

Nice To Haves

• Associate degree.
• Experience in the reprographic or mail industry.

Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting to use resources effectively and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to support optimal staff performance.
• Act as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, train, and coach staff; evaluate performance and handle corrective actions in accordance with company policy.
• Ensure and analyze daily, weekly, and monthly onsite production targets against company goals.
• Interface with the client, operations team, and corporate departments as needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree