Site Specialist I

Thermo Fisher Scientific•Indianapolis, IN

8d•Onsite

About The Position

The Site Specialist I works as part of Thermo Fisher Scientific’s Unity Lab Services team, which provides integrated laboratory service, support, and supply management. The role performs on-site replenishment, stockroom, delivery, and laboratory support activities at customer locations, following customer requirements and standard operating procedures. The position requires professional customer service, accurate use of computer systems and handheld scanners, safe work practices, and the ability to work independently at customer sites when needed. Work may involve PPE, material handling, varied temperatures, and occasional overtime.

Requirements

High school diploma or equivalent.
Able to read, write, and speak English fluently.
Strong communication skills and a desire to deliver excellent customer service.
Maintain a professional appearance and demeanor and uphold Thermo Fisher Scientific’s values.
Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at customer sites.
Able to use handheld scanners to enter data in various systems and use analytical skills to reconcile reports.
Computer proficiency and basic skills in Microsoft Office software.
Organizational skills to multitask and meet due dates.
Ability to understand different work environments and work safely in accordance with policies and procedures.
Able to lift 30–40 pounds regularly and up to 50 pounds occasionally.
Able to push or pull up to 100 pounds using equipment such as pushcarts, pallet jacks, mobile cylinders, or forklifts.
Able to stand, walk, and perform manual material handling, including twisting, bending, reaching, and lifting, for prolonged periods.
Able to work in environments with varied temperatures, including cold rooms and outdoors.
Able to work overtime or independently as needed.
Must successfully complete Thermo Fisher’s pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.
Steel-toe shoes are required for all colleagues.

Nice To Haves

0–1 year of experience in a laboratory setting preferred.
Customer service work experience is a plus.

Responsibilities

Make on-site program replenishments and disbursements.
Perform stockroom duties, including receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Perform laboratory services, including glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and delivery of direct shipment orders to end users.
Perform required deliveries.
Use computer systems to access and follow standard operating procedures.
Communicate customer concerns and potential problems to the supervisor proactively.
Address customer concerns within established resolution timeframes.
Perform other responsibilities as assigned by management.