Site Specialist I

Thermo Fisher Scientific•Indianapolis, IN

9d•Onsite

About The Position

The Site Specialist I works on-site at customer locations as part of Thermo Fisher Scientific’s Unity Lab Services, which provides integrated laboratory service, support, and supply management. The role supports customer laboratory operations through inventory replenishment and distribution, stockroom functions, and laboratory services. Work is primarily at customer sites and may involve independent work, chemical-based allergens, personal protective equipment, physical material handling, and variable-temperature environments.

Requirements

High school diploma or equivalent.
Able to read, write, and speak English fluently.
Strong communication skills and a desire to deliver excellent customer service, including maintaining a professional appearance and demeanor and upholding Thermo Fisher Scientific’s values.
Strong customer-service orientation and interpersonal skills to collaborate with different levels of personnel at customer sites.
Operating skills to use handheld scanners to enter data in various systems, and analytical skills to reconcile reports.
Computer proficiency and basic skills in Microsoft Office software.
Organizational skills to multitask and meet due dates as needed.
Ability to understand varied work environments and work safely in accordance with policies and procedures.
Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull up to 100 pounds using equipment such as pushcarts, pallet jacks, mobile cylinders, or forklifts.
Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
Ability to work in environments with varied temperatures, including cold rooms and outdoors.
Ability to work overtime or independently as needed.
Successful completion of Thermo Fisher pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

0–1 year of experience in a laboratory setting preferred.
Customer-service work experience is a plus.

Responsibilities

Make on-site program replenishments and disbursements.
Perform stockroom duties, including receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Perform laboratory services such as glassware processing, biological waste processing, and chemical inventory receipt and reconciliation.
Deliver direct shipment orders to end users and perform required deliveries.
Use computer systems to access and follow standard operating procedures.
Proactively communicate customer concerns or potential problems to the supervisor.
Address customer concerns within established resolution timeframes.
Perform other responsibilities as assigned by management.