Site Manager I

Canon Business Process Services • Milwaukee, WI

7d

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at assigned client sites. The role oversees timely and effective delivery of contracted services while maintaining exceptional customer service, operational efficiency, and service quality. The Site Manager manages site resources and budgets, coordinates work and reporting, ensures equipment and supplies are properly maintained and used, and serves as a liaison between the client and CBPS. The role also leads site staff through recruiting, development, performance management, training, and coaching, and monitors production targets against company goals.

Requirements

• Two years of supervisory experience as a manager in a professional business setting, preferably in the reprographic or mail industry.
• Experience managing a site with 1–4 non-exempt employees.
• Ability to communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to deliver high-quality production and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Ability to work efficiently in stressful situations and meet deadlines.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.

Nice To Haves

• Associate degree or comparable work experience.

Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting tools to use resources effectively and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to ensure staff performance meets expectations.
• Act as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select and recruit staff; develop, mentor, train, and coach employees; handle corrective actions in a timely manner and in accordance with company policy; and evaluate performance.
• Ensure and analyze daily, weekly, and monthly onsite production targets against company goals.
• Interface with the client, operations team, and corporate departments as needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree