Site Manager, DashMart
About The Position
The Site Manager leads a 5,000–15,000-square-foot DashMart distribution center and its local warehouse operating team, ensuring high-quality customer service and safe, efficient site operations. The role includes recruiting, coaching, and retaining Shift Leads and Operations Associates; building a positive team culture; delegating work; and supporting employee satisfaction and performance. The manager owns daily warehouse operations, scheduling, labor-budget management, and site-level metrics. At some locations, the work also includes overseeing food preparation in a light-prep kitchen. The Site Manager partners with central inventory and training teams, uses data to identify operational problems, and develops and executes process improvements that enhance warehouse operations, quality, and the employee experience. The role requires flexibility to support a 24/7 operation, including some late-night and weekend availability.
Requirements
- At least 3 years of team leadership experience in high-volume operations such as retail, grocery, hospitality, fulfillment, logistics, or operations.
- A track record of developing people and delivering results.
- Experience managing high-performing teams of 10 or more employees.
- Ability and willingness to support a 24/7 business across multiple shifts, including some late-night and weekend availability.
- Experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
- A college degree or relevant professional work experience.
Responsibilities
- Recruit, lead, coach, and retain a high-performing team of at least three Shift Leads and six Operations Associates.
- Promote safe and productive work, build a strong and positive team culture, and drive employee satisfaction.
- Partner with Shift Leads to delegate daily tasks and maintain high team performance.
- Manage the day-to-day operations of a DashMart warehouse, including light-prep kitchen operations at some locations.
- Own site scheduling and manage the labor budget.
- Ensure the warehouse meets site-level goals and operates smoothly, efficiently, and safely.
- Lead the team in delivering a high-quality customer experience on every order.
- Maintain quality metrics, including order accuracy and fulfillment speed.
- Work with central inventory and training teams to provide the team with needed tools and resources.
- Analyze data to identify warehouse pain points and process inefficiencies.
- Design, build, and execute process-improvement projects to improve operations, quality metrics, and employee experience.
- Provide support for a 24/7 business across multiple shifts, including some late-night and weekend availability.
Benefits
- 401(k) plan with employer matching
- Paid parental leave, including 16 weeks
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
