Assistant Site Manager, DashMart

DoorDash•Chicago, IL

2d•Onsite

About The Position

The Assistant Site Manager works within a 5,000–15,000-square-foot DashMart distribution center, assisting in leading the local warehouse operations team and helping the Site Manager maintain high-quality service. At some locations, the role also includes light food preparation. The position leads hourly Operations Associates and Shift Leads, supports site operations and performance, and helps the team navigate initiatives and growth projects. The role drives results in one or more assigned focus areas or shifts through scheduling, inventory management, and effective operational practices. It uses data to recommend and carry out actions involving resource allocation, workflow, warehouse organization, and cross-functional support, and may lead process improvement projects. The Assistant Site Manager also coaches the team to deliver accurate, fast, high-quality customer orders and works with central teams to ensure employees have the necessary tools and resources.

Requirements

At least 3 years of experience in Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or a related field.
At least 1 year of experience managing a team.
Experience managing high-performance teams of 5 or more employees, with successful performance and employee development outcomes.
Experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
Flexibility to work a schedule that includes regularly scheduled late-night and weekend hours.

Responsibilities

Lead hourly Operations Associates and Shift Leads with compassion and a commitment to inclusivity.
Hire, coach, and develop high-performing team members and build a safety-first culture.
Help the site navigate new initiatives and growth projects, and address onsite escalations in coordination with cross-functional partners.
Drive results in assigned focus areas or shifts and meet performance targets through effective scheduling.
Execute inventory management processes and apply best practices from across the network.
Analyze data and recommend and execute actions related to resource allocation, workflow, warehouse organization, and cross-functional engagement.
Lead process improvement projects when assigned.
Coach and empower the team to deliver a high-quality customer experience, including strong order accuracy and fulfillment speed.
Work with central teams, including inventory and training teams, to ensure the site team has the tools and resources needed.
Provide site and team support during regularly scheduled late-night and weekend hours.