Site Manager - Flying Ace Express Car Was

Express Wash Concepts•Springdale, OH

2d•Onsite

About The Position

The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer service culture while achieving site goals. The manager serves as the primary point of contact for customer service issues, maintains sales goals, promotes unlimited wash club memberships, and oversees the site's appearance and performance. The role includes motivating employees and ensuring strong performance in sales, customer satisfaction, and employee retention. The Site Manager oversees daily site operations, including wash equipment, facilities, staffing, scheduling, labor budgets, inventory, and employee performance. They assist with recruiting, training, and onboarding team members, conduct performance reviews, and ensure accountability and alignment with company policies and procedures. The position requires flexible hours, including weekends and holidays, and closing the site one night per week.

Requirements

High school diploma or equivalent.
Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
At least 2 years of customer service experience.
Demonstrated de-escalation and conflict resolution skills.
Ability to work flexible hours, including weekends and holidays.
Strong communication and leadership abilities, with a focus on motivating teams.
Ability to close the site one night per week.
Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Create and maintain a customer service culture and serve as the main point of contact for customer service issues.
Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
Maintain the appearance and performance of the site and carry out site goals.
Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
Ensure equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new Team Members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage site employees, ensuring accountability, engagement, and performance.
Perform other duties as assigned.