Site Manager - Flying Ace Express Car Wash

Express Wash Concepts•Hamilton, OH

1d•Onsite

About The Position

The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer-service culture and overseeing the site’s daily operations. The manager serves as the primary point of contact for customer service issues, maintains sales goals, educates customers about unlimited wash club memberships, and ensures the site’s appearance and performance. The role also involves motivating employees and carrying out site goals. The Site Manager directly manages site employees and is accountable for team performance, engagement, and adherence to company standards. Responsibilities include maintaining wash equipment and facilities, managing staffing and schedules, assisting with recruitment and onboarding, overseeing inventory, and monitoring sales, customer satisfaction, and employee retention goals. The role requires flexible availability, including weekends and holidays, and closing the site one night per week. The position is based at 6560 Winford Ave, Hamilton, Ohio. Work takes place throughout the car wash site, including outdoors in all weather conditions. The role requires standing and moving for an entire shift, wearing required safety equipment, and lifting 25 pounds regularly and up to 50 pounds occasionally.

Requirements

High school diploma or equivalent.
At least 2–5 years of leadership experience, preferably in a customer-facing or operational role.
At least 2 years of customer service experience, including proven de-escalation and conflict resolution skills.
Ability to work flexible hours, including weekends and holidays.
Strong communication and leadership abilities, with a focus on motivating teams.
Ability to close the site one night per week.
Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
Ability to stand and move throughout the site for an entire shift and work on one's feet in a fast-paced environment.
Ability to work outside in all weather conditions.
Must wear required safety equipment at all times.
Ability to lift 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Create and maintain a customer-service culture and serve as the main point of contact for customer service issues.
Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
Maintain the appearance and performance of the site.
Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
Ensure equipment, facilities, and staffing are maintained at a high level of quality.
Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
Assist with recruiting, training, and onboarding new Team Members.
Manage site scheduling and labor budgets.
Conduct regular team performance reviews to ensure alignment with company policies and procedures.
Oversee inventory management and place orders to support site needs.
Directly oversee and manage site employees, ensuring accountability, engagement, and performance.
Perform other duties as assigned.