Area Manager - Flying Ace Express Car Wash

Express Wash Concepts•Hamilton, OH

1d•Remote

About The Position

Flying Ace Express Car Wash, part of Express Wash Concepts, is seeking an Area Manager to oversee multiple wash locations within an assigned geographic region. The role is responsible for operational excellence, team development, compliance with company standards, performance improvement, safety and cleanliness, marketing initiatives, and coaching leaders to deliver exceptional customer experiences. The Area Manager leads and supports Site Managers, develops site management teams, monitors site performance, and helps build a talent pipeline. The position involves regular travel to assigned sites, analyzing sales and operational data, auditing inventory and cash, providing operational coverage as needed, reviewing schedules and payroll, maintaining knowledge of wash equipment and processes, and ensuring consistent implementation of promotions and marketing initiatives. The company describes itself as committed to fast, eco-friendly services, exceptional customer care, and community involvement, with opportunities for personal and career growth. Benefits listed include competitive wages, an unlimited wash club membership, paid vacation, healthcare coverage, a 401(k) with up to a 4% company match, and educational reimbursement of up to $5,250 annually.

Requirements

3–5 years of multi-unit retail management experience, preferably in a high-volume environment.
Proven track record of meeting sales targets and improving operational performance.
Strong leadership, coaching, and people management skills.
Excellent communication, organizational, and analytical abilities.
Strategic thinking and strong business acumen.
Ability to manage multiple priorities and take on opportunities and challenges with urgency, energy, and enthusiasm.
Ability to solve problems using complex and sometimes contradictory information.
Ability to make timely decisions that keep the organization moving forward.
Strong working knowledge of operational systems, KPIs, and performance improvement.
Proficiency with Microsoft Office and Google Workspace.
Valid driver's license and clean driving record.
Ability to travel within the assigned territory and work flexible hours as needed.
Ability to sit in a vehicle periodically, stand for extended periods in various weather conditions, bend, twist, kneel, and occasionally lift up to 30 pounds.

Responsibilities

Lead, coach, and support Site Managers to achieve sales targets, operational goals, and customer experience standards.
Conduct periodic team performance and knowledge reviews to ensure alignment with company procedures and initiatives.
Partner with recruiting to identify hiring needs.
Oversee onboarding, training, and development of site management teams.
Participate in succession planning to support organizational growth.
Coach employees on effective sales techniques at sales booths and in vacuum lots.
Visit assigned sites regularly according to the prescribed schedule to monitor performance, ensure compliance, and maintain brand presentation standards.
Analyze sales reports, KPIs, and market trends to identify opportunities for improvement and growth.
Conduct inventory and cash audits to ensure accuracy and compliance.
Provide operational coverage by working shifts as needed.
Certify wash employees to ensure their knowledge meets company standards.
Review and approve site schedules and ensure payroll accuracy.
Maintain detailed knowledge of equipment functionality and each step of the wash process.
Implement promotional and marketing initiatives consistently across assigned sites.
Perform other duties as assigned.