Team Member - Flying Ace Express Car Wash
About The Position
The Team Member at Flying Ace Express Car Wash focuses on providing exceptional customer service and supporting sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The role includes educating customers about the Unlimited Wash Club, greeting customers, engaging with them before and after washes, and helping ensure their satisfaction. Team Members also perform quality control checks, follow safety protocols and standard operating procedures, handle customer escalations calmly, and operate basic retail equipment such as computers and point-of-sale systems. They learn the wash process and equipment and perform other related duties as assigned. The position starts at $15.00 per hour and offers opportunities for advancement and skill development.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
- Positive attitude and willingness to take direction.
- Professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Educate customers on the benefits of the Unlimited Wash Club.
- Greet customers and create positive first impressions that exceed their expectations.
- Engage with customers before and after washes to ensure satisfaction.
- Perform accurate quality control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and point-of-sale systems.
- Promote membership packages when interacting with new customers.
- Learn the wash process and equipment.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
