Team Member - Flying Ace Express Car Wash
About The Position
The Team Member at Flying Ace Express Car Wash provides exceptional customer service and supports sales by engaging potential customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. The role includes educating customers about the Unlimited Wash Club, greeting customers, engaging with them before and after washes, and ensuring their satisfaction. Team Members perform quality-control checks, follow safety protocols and standard operating procedures, handle customer escalations calmly, use basic retail equipment such as computers and POS systems, and learn the wash process and equipment. Other related duties may be assigned. The position offers a starting wage of $15.00 per hour, with opportunities for advancement and pay increases tied to training and skill development. The role requires working flexible hours, including weekends, standing and moving throughout the site for the entire shift, and working outdoors in all weather conditions.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
- Positive attitude, willingness to take direction, and professional appearance.
- Ability to follow safety guidelines and wear required safety equipment.
Responsibilities
- Provide exceptional customer service and engage potential customers to present monthly unlimited car wash packages and upsell products.
- Educate customers about the benefits of the Unlimited Wash Club.
- Greet customers and create positive first impressions that exceed expectations.
- Engage with customers before and after washes to ensure satisfaction.
- Perform accurate quality-control checks.
- Comply with safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Operate basic retail equipment, including computers and POS systems.
- Pitch memberships when interacting with new customers.
- Learn the wash process and equipment.
- Perform other related duties as assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
