Team Member - Flying Ace Express Car Wash

Express Wash Concepts•Miamisburg, OH

4d•Onsite

About The Position

As a Team Member at Flying Ace Express Car Wash, you will provide exceptional customer service and support sales by engaging potential customers, explaining monthly Unlimited Wash Club packages, and upselling products. The role also involves learning the wash process and equipment, maintaining quality through checks, and following safety procedures. Team members work in a fast-paced environment, both indoors and outdoors, and are expected to provide a positive customer experience.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers about the benefits of the Unlimited Wash Club.
Greet customers and create positive first impressions that exceed expectations.
Engage with customers before and after washes to ensure satisfaction.
Perform accurate quality-control checks.
Follow safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and point-of-sale systems.
Present membership options to new customers and upsell products to existing customers.
Learn the wash process and equipment.
Perform other related duties as assigned.