Team Member - Flying Ace Express Car Wash

Express Wash Concepts•Springdale, OH

6d•Onsite

About The Position

As a Team Member at Flying Ace Express Car Wash, you will provide exceptional customer service while supporting sales efforts. You will engage potential customers, explain the benefits of the Unlimited Wash Club, present monthly unlimited car wash packages, and upsell products to existing customers. The role also involves ensuring customer satisfaction before and after washes, performing quality control checks, following safety procedures, handling customer escalations, and learning to operate retail equipment and understand the wash process. The position is based at 11346 Princeton Pike, Cincinnati, Ohio, 45246.

Requirements

High school diploma or equivalent, or current enrollment in high school.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for the entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers on the benefits of the Unlimited Wash Club.
Greet customers and exceed their expectations by creating positive first impressions.
Engage with customers before and after washes to ensure satisfaction.
Perform accurate quality control checks.
Comply with safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and point-of-sale systems.
Promote membership packages when interacting with new customers.
Learn the wash process and equipment.
Perform other related duties as assigned.