Team Member - Flying Ace Express Car Wash

Express Wash Concepts•Hamilton, OH

3d•Onsite

About The Position

The Team Member at Flying Ace Express Car Wash provides customer service and promotes car wash memberships and retail products. The role includes engaging customers before and after their wash, educating them about the Unlimited Wash Club, and helping ensure customer satisfaction. Team Members also perform quality-control checks, follow safety procedures, learn the wash process and equipment, and handle customer concerns professionally. The position offers opportunities for training, skill development, and advancement into leadership roles.

Requirements

High school diploma or equivalent, or current enrollment in high school or an equivalent program.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift up to 25 pounds consistently and up to 50 pounds occasionally.
Positive attitude, willingness to take direction, and professional appearance.
Ability to follow safety guidelines and wear required safety equipment.

Responsibilities

Educate customers about the benefits of the Unlimited Wash Club.
Greet customers and create positive first impressions that exceed their expectations.
Engage with customers before and after their wash to help ensure satisfaction.
Promote monthly unlimited car wash packages to potential customers and upsell products to existing customers.
Perform accurate quality-control checks.
Follow safety protocols and standard operating procedures.
Address customer escalations calmly and professionally.
Operate basic retail equipment, including computers and point-of-sale systems.
Learn the wash process and equipment.
Perform other related duties as assigned.