Site Manager - Flying Ace Express Car Was
About The Position
The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer-service culture and overseeing the site’s daily operations. The role serves as the primary contact for customer-service issues, supports sales goals and unlimited wash club memberships, and maintains the appearance and performance of the site. The Site Manager motivates employees and carries out site goals while ensuring equipment, facilities, staffing, and wash operations meet quality standards. The manager directly oversees site employees, supports recruiting, training, and onboarding, manages scheduling and labor budgets, conducts performance reviews, and oversees inventory and ordering. The position requires flexible hours, including weekends and holidays, and closing the site one night per week. Work takes place in a fast-paced environment, both indoors and outdoors in all weather conditions, and involves standing and moving throughout the shift and lifting up to 50 pounds occasionally.
Requirements
- High school diploma or equivalent required.
- At least 2–5 years of leadership experience, preferably in a customer-facing or operational role.
- At least 2 years of customer-service experience, with proven de-escalation and conflict-resolution skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to close the site one night per week.
- Strong communication and leadership abilities, with a focus on motivating teams.
- Basic computer proficiency, including POS systems, Microsoft Office, or Google Workspace.
- Ability to stand and move throughout the site for the entire shift and work on one’s feet in a fast-paced environment.
- Ability to work outside in all weather conditions and wear required safety equipment at all times.
- Ability to lift 25 pounds regularly and up to 50 pounds occasionally.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Create and maintain a customer-service culture and act as the main point of contact for customer-service issues.
- Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
- Maintain the appearance and performance of the site and carry out site goals.
- Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
- Ensure wash equipment, facilities, and staffing are maintained to a high standard.
- Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
- Assist with recruiting, training, and onboarding new Team Members.
- Manage site scheduling and labor budgets.
- Conduct regular team performance reviews to ensure alignment with company policies and procedures.
- Oversee inventory management and place orders to support site needs.
- Directly oversee and manage site employees, ensuring accountability, engagement, and performance.
- Perform other duties as assigned.
Benefits
- Competitive pay with a $65,000 base salary and bonus opportunities.
- Medical, vision, and dental benefits.
- Company-paid life and disability insurance.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation according to the Employee Manual.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
