Site Manager, DashMart

DoorDash • North Olmsted, OH

3d

About The Position

The Site Manager oversees a 5,000–15,000-square-foot DashMart distribution center and its local warehouse operating team, ensuring high-quality service for customers. The role owns day-to-day warehouse operations, which at some locations include light food preparation, and is accountable for safe, efficient site processes, scheduling, labor budgets, and site-level performance metrics.

The manager recruits, leads, coaches, and retains Shift Leads and Operations Associates; builds a positive team culture; supports employee satisfaction; and delegates daily work to maintain team performance. The manager leads efforts to deliver accurate orders quickly, collaborating with central inventory and training teams to provide the site with the tools and resources needed to serve customers.

Using data, the Site Manager identifies operational pain points and inefficiencies, then designs and executes process improvements that enhance warehouse operations, quality metrics, and the employee experience. The position supports a 24/7 business across multiple shifts and requires some late-night and weekend availability.

Requirements

• At least 3 years of team leadership experience in high-volume operations such as retail, grocery, hospitality, fulfillment, logistics, or operations.
• Track record of developing people and delivering results.
• Experience managing high-performance teams of 10 or more employees.
• Ability to support a 24/7 business across multiple shifts.
• Ability to solve problems using first principles and innovative approaches.
• Comfort with rapid change and ambiguity in a startup environment.
• Data-first problem-solving skills and experience analyzing data in Excel or Google Sheets, including basic formulas and pivot tables.
• College degree or relevant professional work experience.
• Schedule flexibility, including some late-night and weekend availability.

Responsibilities

• Recruit, lead, coach, and retain a high-performing team of Shift Leads and Operations Associates.
• Set the team up to work safely and productively, build a strong and positive culture, and drive employee satisfaction.
• Delegate daily tasks with Shift Leads and ensure high team performance.
• Own day-to-day operations of a DashMart warehouse, including light-prep food operations at some locations.
• Manage site scheduling and the labor budget.
• Ensure the warehouse meets site-level metric goals and operates smoothly, efficiently, and safely.
• Lead the team in delivering a strong customer experience on every order.
• Maintain quality metrics, including order accuracy and fulfillment speed.
• Work with central inventory and training teams to provide the team with tools and resources.
• Use data to identify warehouse pain points and process inefficiencies.
• Design, build, and execute process improvement projects to improve warehouse operations, quality metrics, and employee experience.
• Support site operations across multiple shifts, including some late nights and weekends.

Benefits

• 401(k) plan with employer matching
• Paid parental leave (16 weeks)
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Equity grant opportunities
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles
• Paid sick time for salaried roles
• Accrued vacation for hourly roles
• Paid sick time accrued for hourly roles
• Wellness expense reimbursement
• Premium healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed