Site Manager II

Canon Business Process Services, Inc. • New York, NY

11d

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at assigned client site(s). The role oversees timely and effective delivery and resolution of contracted services while providing exceptional customer service and maintaining operational efficiency and quality.

The Site Manager manages site staff, budgets, resources, work schedules, equipment, and supplies; monitors productivity and production targets; and serves as a liaison between the client and CBPS. The role also works with operations and corporate departments to support consistent processes and a positive customer and workplace environment.

Requirements

• Associate degree preferred or comparable work experience.
• Three years of supervisory experience as a manager in a professional business setting; reprographic or mail industry experience is preferred.
• Experience managing a site with 1–4 non-exempt employees.
• Ability to communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to execute and deliver high-quality production and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.

Nice To Haves

• Associate degree.
• Experience in the reprographic or mail industry.

Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting to use resources effectively and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to support staff performance.
• Serve as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and usage of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, and train staff; address corrective actions in a timely manner and according to company policy; evaluate performance; and coach and counsel employees.
• Analyze and ensure daily, weekly, and monthly onsite production targets are met against company goals.
• Interface with the client, operations team, and corporate departments as needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree