Site Manager II

Canon Business Process Services • New York, NY

10d • Onsite

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at identified client sites. The role oversees timely and effective resolution of contracted services while delivering exceptional customer service, operational efficiency, and quality business services. The Site Manager manages site staff, resources, budgets, service delivery, equipment, and client relationships, and ensures production targets and company goals are met.

Requirements

• Three years of supervisory experience as a manager in a professional business setting; experience in the reprographic or mail industry is preferred.
• Experience managing a site with 1–4 non-exempt employees.
• Ability to communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to deliver high-quality production and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.
• Occasionally lift and/or move up to 50 lbs.

Nice To Haves

• Associate degree preferred, or comparable work experience.
• Experience in the reprographic or mail industry.

Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting tools to make effective use of resources and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to support optimal staff performance.
• Serve as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, train, and evaluate staff; provide coaching and counseling; and handle corrective actions in a timely manner and in accordance with company policy.
• Analyze production targets and ensure they are met daily, weekly, and monthly against company goals.
• Interface with the client, operations team, and corporate departments as necessary.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.
• Positive work and client environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree