Site Lead-Pulmonary - FT/40 hours
About The Position
The Site Lead-Pulmonary supports daily operations of a pulmonary medical practice and helps ensure efficient, high-quality patient care. The role combines front-office administration and patient registration with scheduling, payment processing, authorization coordination, operational support, staff scheduling and training, and communication with the Practice Manager, providers, hospital departments, and other staff. The Site Lead also helps monitor compliance with practice standards, policies, and regulations; coordinates facility and information-system issues; and may provide temporary coverage at other locations as needed. The position is based in a medical office with direct patient contact and possible exposure to body fluids and blood-borne pathogens. Duties may include assisting patients with movement to and from chairs, treatment rooms, and exam tables, as well as extended computer and paperwork tasks. Additional responsibilities can include facilitating huddles, preparing staff schedules, managing provider schedule changes, supporting staff training, conducting monthly Environment of Care rounds, submitting service tickets, and overseeing supply inventory and orders.
Requirements
- High school diploma or high school graduate.
- At least three years of experience in a related area of the healthcare industry.
- EMR knowledge and experience.
- Current CPR certification, maintained throughout employment.
- Demonstrated proficiency in electrocardiographic testing.
- Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
- Ability to triage patients according to need and time requirements and provide an accurate initial assessment to Medical Providers.
- Excellent communication skills and ability to understand and convey routine and technical information.
- Ability to perform simple calculations for medication doses, physical exams, and tests administered.
- Ability to perform the physical and sensory tasks described, including bending, stooping, walking, sitting, assisting patients, computer and data-entry work, and reviewing extensive documentation.
Nice To Haves
- Completion of an accredited medical assisting training course.
- One year of direct patient-care experience in a medical or hospital setting.
Responsibilities
- Perform reception and administrative support duties, including answering calls, processing patients, entering demographic and insurance information, operating office equipment, and maintaining a neat reception area and workspace.
- Greet patients and visitors promptly, answer incoming calls within three rings or return voicemails the same day, and complete patient call-backs as directed.
- Review and update patient information and insurance in the EMR, scan insurance cards and photo IDs, and obtain required visit, test, and procedure pre-certifications.
- Schedule follow-up visits and diagnostic tests, procedures, or surgeries as directed and according to practice-specific requirements.
- Collect co-pays, self-pay amounts, and past-due balances at the time of service; post and close daily batches; and submit balanced journals and payments to the Manager at the end of the workday.
- Coordinate specialist authorizations and certifications, obtain authorizations within 24 hours of the visit, document authorization information, identify carved-out insurance benefits, and provide insurers with information needed to establish medical necessity.
- Monitor front-office systems and patient scheduling performance, communicate inefficiencies to the Manager, and assist with operational planning and implementation of improvements.
- Monitor the quality of patient care and compliance through observation, report issues to the Manager, and share ideas related to changes in standards.
- Support information-system communications and training in collaboration with the Manager and System Manager.
- Implement staffing plans with the Manager, create staff schedules, ensure appropriate coverage, identify training needs, communicate training requirements, and communicate time-off requests to the Manager before approval.
- Help implement and monitor compliance with approved personnel policies and practice standards and regulations.
- Work with the Billing Department and Manager to develop systems and training that improve the speed and accuracy of billing tasks.
- Monitor and coordinate facility and electronic medical record issues, liaise with hospital staff responsible for maintenance, and help ensure purchases are reconciled and approved for payment.
- Provide temporary coverage at other locations as needed and complete other assigned tasks, projects, meetings, and workshops.
- Communicate clearly and promptly with the Manager, senior leaders, physicians, and staff to coordinate work and report pertinent information.
- Demonstrate dependability by following directions, completing tasks on time, being punctual, meeting attendance standards, and keeping personal calls to a minimum.
- Assist with facilitating huddles, preparing staff schedules, blocking provider schedules for meetings and changes, communicating provider availability, and training staff.
- Provide general resources when the Practice Manager is away or unavailable and escalate needs as necessary.
- Complete monthly Environment of Care rounds, enter site and provider service tickets, manage supply inventory and orders responsibly, and communicate training needs to the Practice Manager.
- Assist with urgent provider schedule changes, including changes for providers returning from the ICU to treat.
- Triage patients according to need and time requirements and provide Medical Providers with a comprehensive, accurate initial assessment.
- Maintain knowledge of CLIA requirements and perform electrocardiographic testing and vital-sign tasks as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
