Site Lead-Pulmonary - FT/40 hours

Bristol Hospital Group•Bristol, CT

1d•Onsite

About The Position

The Site Lead-Pulmonary supports the daily operation of a medical practice and helps ensure efficient, high-quality patient care. Responsibilities include front-desk and administrative support, patient registration and appointment coordination, insurance verification and authorizations, payment processing, operational improvement, staff scheduling and training support, and coordination with managers, providers, hospital departments, and billing staff. The role also monitors practice compliance, helps address facility and information-system issues, and may provide temporary coverage at other locations. The position is based in a medical office with direct patient contact, frequent telephone and in-person interactions, and possible exposure to body fluids and blood-borne pathogens. The work involves extensive documentation and computer use, frequent time on one's feet, and assisting patients with movement in and out of treatment areas. Additional duties may include supporting huddles, preparing staff and provider schedules, maintaining supplies, entering service tickets, completing Environment of Care rounds, and assisting with urgent schedule changes.

Requirements

High school diploma or high school graduation is required.
At least three years of experience in a related area of the healthcare industry.
EMR knowledge and experience are required.
Current CPR certification must be maintained throughout employment.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Ability to triage patients and provide comprehensive, accurate initial assessments to medical providers.
Excellent communication skills and ability to understand and communicate routine and technical information.
Ability to perform simple calculations for medication doses, physical exams, and tests administered.
Ability to use common medical-practice equipment.
Ability to meet the listed physical, visual, hearing, speech, and documentation demands of the role.

Nice To Haves

Completion of an accredited medical-assisting training course.
One year of direct patient-care experience in a medical or hospital setting.

Responsibilities

Perform reception duties, answer calls, process patients, and enter or update demographic and insurance information in the system.
Operate office equipment, maintain an orderly reception and work area, and assist the Practice Manager with projects and requests.
Greet patients and visitors promptly; answer calls within three rings or return voicemails the same day.
Register patients, update records in the EMR, scan insurance cards and photo identification, and obtain required pre-certifications.
Complete patient call-backs, follow post-visit procedures, and schedule patients as directed.
Collect co-pays, self-pay amounts, and past-due balances; post and close the daily batch and submit balanced journals and payments to the Manager.
Obtain specialist authorizations and certifications within 24 hours of visits, document authorization information, identify carved-out benefits, and provide information to insurers to support medical necessity.
Schedule diagnostic tests, procedures, and surgeries as designated by the Manager.
Monitor office systems and communicate inefficiencies; collaborate with the Manager and staff on operational plans, improvement implementation, and staff tools.
Monitor patient-care quality and compliance, report issues to the Manager, and share ideas about changes to standards.
Help maintain information-system communications and coordinate staff training with the Manager and System Manager.
Implement staffing plans with the Manager, schedule staff, maintain appropriate coverage, identify training needs, and communicate time-off requests to the Manager before approval.
Oversee daily patient-scheduling performance and ensure practice compliance with standards and regulations.
Work with the Billing Department and Manager to develop systems and training that improve the speed and accuracy of billing-related tasks.
Coordinate facility and electronic medical record issues, liaise with hospital maintenance staff, and help ensure purchases are reconciled and approved.
Provide temporary coverage at other locations as needed and complete other assigned tasks.
Communicate clearly and promptly with the Manager, senior leaders, physicians, and staff; complete special projects and attend required meetings and workshops.
Demonstrate dependability, punctuality, and acceptable attendance, follow directions, complete tasks on time, and keep personal phone calls to a minimum.
Assist with co-facilitating huddles, creating staff schedules, blocking provider schedules for meetings and changes, and communicating provider availability.
Assist with staff training and provide general resources when the Practice Manager is away from the practice or unavailable.
Complete monthly Environment of Care rounds, escalate needs, enter tickets for the site and providers, manage supply inventory and orders, and assist with urgent provider schedule changes.
Triage patients according to need and time requirements and provide providers with accurate initial assessments.
Maintain knowledge of CLIA requirements.