Store Manager (FT - 40 Hours) Plymouth, IN

The Salvation Army USA Central Territory•Plymouth, IN

3d•Onsite

About The Position

The Salvation Army Thrift Store is seeking a Store Manager to lead daily store operations and support the Adult Rehabilitation program by turning donations into vital funding. The manager oversees sales, staffing, maintenance, banking, and record keeping while motivating the team, improving the customer experience, and connecting the store’s mission with the community. This is a regular, full-time position scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The role includes recruiting, training, and supervising staff; managing schedules and payroll; overseeing donations, sorting, pricing, and merchandise presentation; maintaining store safety and appearance; managing cash, deposits, budgets, and designated inventory; and communicating results and issues to regional leadership. Travel to other locations for work or training, including monthly management training, may be required. The position is based in a retail store/warehouse environment that may have quiet to moderate noise, dust, and weather-related temperature fluctuations. The work may involve standing for extended periods and lifting up to 50 pounds regularly and up to 100 pounds occasionally.

Requirements

At least 2 years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver's license.
Must pass a motor vehicle record search.
Regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach with hands and arms; occasionally climb, balance, stoop, kneel, or crouch.
Regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train and supervise store staff.
Manage staff scheduling and payroll processing; review and approve time and attendance using the current payroll system.
Review time logs regularly and follow applicable regulations and training.
Implement company policies and practices in employee relations.
Develop and implement strategies to meet production and sales goals.
Oversee donation processing, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, ensuring compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash-handling procedures and daily deposits, work within budget parameters, and manage inventory tracking for designated product lines.
Maintain open communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and educate customers about the program.
In collaboration with the Regional Manager, provide direct reports with personnel reviews.
Travel to various work or training locations as required, including monthly management training.