40 hours

BRISTOL HOSPITAL GROUP•Bristol, CT

3d•$21 - $28•Onsite

About The Position

The Medical Assistant provides clerical and clinical support to physician practices, including patient reception, patient flow and care, maintaining electronic records, and ensuring office and medical supplies are available. The role explains policies and procedures, routes patient information, answers and assesses phone calls, and coordinates with Centralized Appointment Scheduling to help maximize patient levels. Clinical support is provided under the direction of medical providers. The position assists with patient care, gathers patient histories and baseline data, performs routine assessments and tests, collects samples, conducts simple lab tests, and monitors test results for provider review. It also maintains clinical areas, prepares exam rooms, sterilizes instruments, manages medical waste, and performs quality controls for lab equipment and refrigerators. The Medical Assistant obtains specialist authorizations, supports scheduling of diagnostic tests and procedures, and performs reception, billing, payment collection, and other administrative duties. This full-time position is based in a medical office setting with direct patient contact and possible exposure to body fluids and bloodborne pathogens. The role involves frequent telephone and in-person customer contact, physical activity throughout the day, and computer and documentation work.

Requirements

High school graduate.
Current CPR certification required prior to employment.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Ability to perform simple calculations for medication doses, physical exams, and tests administered.
Ability to maintain knowledge of CLIA requirements.
Excellent communication skills and ability to read technical information with comprehension and write clearly.
Ability to hear routine conversations in person and by telephone, and sufficient visual acuity for reading, computer use, and essential job functions.
Ability to speak clearly enough to be understood by the average person.

Nice To Haves

Completion of an accredited Medical Assisting training course.
One year of direct patient care experience in a medical or hospital setting.
Familiarity with medical equipment common to a medical practice.

Responsibilities

Provide clerical and clinical support to physician practices, including patient reception, flow, and care.
Maintain patient electronic records and ensure adequate office and medical supplies.
Explain policies and procedures, route patient information, and answer and assess phone calls.
Coordinate with Centralized Appointment Scheduling to help maximize patient levels.
Deliver on-site patient care under the direction of medical providers.
Assist with patient care procedures such as suturing, wound care, and debridement.
Ensure patient callbacks follow medical direction and established protocols.
Restock exam rooms, clean and prepare them according to protocol, and sterilize instruments as necessary.
Monitor and arrange proper disposal of laboratory and medical waste and supplies.
Perform quality controls and maintain records for laboratory equipment and refrigerators.
Float to other areas as required by business needs.
Obtain patient health histories and baseline data.
Perform routine assessments and tests, including blood pressure, temperature, pulse, vision tests, EKGs, and pulmonary function tests.
Collect urine and blood samples according to established protocols.
Use discretion when sharing patient information with outside sources.
Perform simple laboratory tests, such as CBC, glucose, and HKL, according to policy and procedure.
Review patient records for completeness and enter information in preparation for provider review.
Monitor the return of laboratory and test results and ensure requested results are available for provider review.
Obtain specialist authorizations within 24 hours of the visit and document authorization data in the system.
Identify and document carved-out insurance benefits and provide insurers with information needed to establish medical necessity.
Schedule diagnostic tests, procedures, and surgeries as designated by the manager.
Perform reception duties, including answering phones, processing patients, and reviewing and entering demographic and insurance information.
Operate office equipment, including fax machines, copiers, and credit card scanners.
Assist the Office Manager with projects and requests and comply with company and financial policies and procedures.
Keep the reception area and workspace neat and clean.
Collect co-pays, self-pay amounts, and past-due balances at the time of service, targeting a 98% collection rate.
Post and close the daily batch and submit the balanced journal and cash, checks, and credit cards to the Office Manager at the end of the workday.
Triage patients according to need and time requirements and provide accurate initial assessments to medical providers.