Site Lead-Pulmonary - FT/40 hours

BRISTOL HOSPITAL GROUP•Bristol, CT

3d•$24 - $33•Onsite

About The Position

The Site Lead-Pulmonary supports the daily operations of a medical practice and helps ensure efficient, high-quality patient care. The role combines front-office and administrative duties—including reception, patient registration, appointment management, insurance verification and authorizations, payment collection, and use of the electronic medical record—with operational support for the Practice Manager and staff. The Site Lead helps coordinate staffing and schedules, identify training needs, support billing processes, monitor quality and regulatory compliance, and address facility and information-system issues. Additional responsibilities may include facilitating huddles, managing supply inventory and orders, supporting provider schedule changes, and providing coverage at other locations as needed. The position works in a medical office with direct patient contact and exposure to body fluids and possible bloodborne pathogens. The role requires frequent communication, documentation, computer work, and physical assistance to patients. The employee must maintain current CPR certification and demonstrate proficiency in electrocardiographic testing, taking vital signs, medical terminology, anatomy and physiology, and common medical-practice equipment.

Requirements

High school diploma or high school graduation.
At least three years of experience in a related area of the healthcare industry.
Electronic medical record knowledge and experience.
Current CPR certification, maintained throughout employment.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Ability to use medical equipment common to a medical practice.
Ability to triage patients according to need and time requirements and provide an accurate initial assessment to medical providers.
Excellent communication skills, including the ability to understand routine conversation in person and by telephone and to communicate clearly in speech and writing.
Ability to read routine and technical information with comprehension and perform simple calculations for medication doses, physical exams, and tests administered.
Ability to maintain knowledge of CLIA requirements.
Ability to bend, stoop, walk, and sit daily; remain on one's feet for most of the day; and assist patients into and out of treatment rooms, chairs, and exam tables.
Ability to spend one to four hours per day at a computer terminal or personal computer performing data-entry analysis.
Sufficient hearing and visual acuity to communicate, read, use computers, review documentation, and perform essential job functions.

Nice To Haves

Completion of an accredited medical assisting training course.
One year of direct patient care experience in a medical or hospital setting.

Responsibilities

Perform reception duties, answer phones, process patients, and accurately enter demographic and insurance information into the system.
Operate office equipment, maintain a neat reception area and workspace, and assist the Practice Manager with projects and requests.
Greet patients and visitors promptly, answer incoming calls within three rings or return voicemails the same day, and complete patient call-backs as directed.
Review and update patient information and insurance details in the electronic medical record, and scan insurance cards and photo identification during registration.
Obtain required pre-certifications for visits, tests, and procedures; schedule follow-up appointments and follow post-visit protocols.
Collect co-pays, self-pay amounts, and past-due balances at the time of service; post and close the daily batch; and submit balanced journals and payments to the Manager.
Work with the team to obtain specialist authorizations and certifications, generally within 24 hours of the visit, and document authorization information accurately.
Identify and document carved-out insurance benefits and provide insurers with information needed to establish medical necessity for provider-documented treatment plans.
Schedule diagnostic tests, procedures, and surgeries required by the practice or specialty, as designated by the Manager.
Monitor systems and front-office operations to improve efficiency, communicate inefficiencies, and help develop and implement operational plans and improvements.
Enforce quality standards for patient care, monitor compliance, report issues to the Manager, and share ideas about changes to standards.
Help maintain effective information systems, communicate system changes and updates, and coordinate appropriate staff training with the Manager.
Help implement staffing plans, schedule staff, maintain appropriate coverage for provider presence and absences, monitor performance, and identify training needs.
Communicate time-off requests to the Manager before approval and oversee daily patient scheduling performance.
Help implement and monitor compliance with approved personnel policies and applicable practice standards and regulations.
Coordinate with the Billing Department and the Manager to improve the speed and accuracy of billing-related work through systems development and training.
Monitor and coordinate facility and electronic medical record issues, acting as a liaison with hospital staff responsible for facility maintenance.
Work with the Manager to ensure purchases are reconciled and appropriately approved for payment.
Provide temporary coverage at other locations as needed and perform other tasks as assigned.
Communicate clearly and promptly with the Manager, senior leaders, physicians, and staff; complete special projects and attend required meetings and workshops.
Demonstrate dependability, follow directions, complete work on time, maintain punctuality and acceptable attendance, and keep personal phone calls to a minimum.
Assist with co-facilitating huddles, creating staff schedules, blocking provider schedules for meetings and changes, and communicating provider availability.
Provide staff training and general resources when the Practice Manager is unavailable, and escalate needs as necessary.
Complete monthly Environment of Care rounds, enter tickets for the site and providers, and manage supply inventory and orders while maintaining financial responsibility.
Assist with urgent provider schedule changes, including when providers return from the ICU to treat.
Triage patients according to need and timing requirements and provide medical providers with a comprehensive, accurate initial assessment.