Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Columbus, GA

13d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas throughout the day to support business needs and develop a broad skill set. The position supports growth of Caliber’s Limitless Wash Club membership program and is eligible to participate in the company’s membership commission program. The work includes welcoming and assisting customers, explaining wash packages and memberships, processing transactions, guiding vehicles through the wash tunnel, supporting customers in vacuum and parking areas, and maintaining a clean and safe site. Attendants work outdoors in varying weather and around moving vehicles and mechanical equipment, following company safety procedures and wearing required protective equipment. The role offers training and development intended to prepare team members for future operational leadership opportunities.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.

Responsibilities

Welcome customers professionally and enthusiastically, and assist them throughout their visit.
Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Resolve customer questions and concerns and contribute to membership growth goals.
Maintain a positive, energetic presence throughout each shift.
Guide vehicles safely into the wash tunnel and perform loading procedures according to safety standards.
Monitor tunnel operations for efficient vehicle flow and communicate clearly with customers during loading.
Report equipment concerns and safety issues immediately.
Assist customers in vacuum and parking areas.
Keep the site, grounds, and customer-facing areas clean, organized, and welcoming; empty trash and replenish amenities.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
Adapt to changing business needs and staffing priorities, and support team members in daily operations.
Participate in ongoing training and development and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a safe work environment, report unsafe conditions or incidents, and protect company assets.