Site Experience Attendant
About The Position
The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating between work areas to meet business needs and develop a broad skill set. The position supports growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. Caliber Car Wash operates locations throughout the Southeast and Texas and is focused on improving the customer experience, serving its communities, and providing career opportunities and professional growth. The SEA role develops operational knowledge and customer-service skills for potential future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership.
Requirements
- Excellent communication and interpersonal skills.
- Positive attitude and passion for serving customers.
- Comfort recommending memberships and additional services.
- Ability to work independently and as part of a team.
- Strong attention to safety and operational procedures.
- Dependability, excellent attendance, and punctuality.
- Willingness to work outdoors in varying weather conditions.
- Ability to learn multiple operational functions through cross-training.
- Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
- Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous customer service, retail, hospitality, or sales experience preferred.
Responsibilities
- Welcome customers and provide enthusiastic, professional service.
- Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
- Process transactions accurately and efficiently, resolve customer questions and concerns, and contribute to membership growth goals.
- Maintain a positive, energetic presence throughout each shift.
- Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns.
- Assist customers in vacuum and parking areas and maintain a clean, organized, welcoming site.
- Empty trash receptacles, replenish amenities such as cleaners and towels, and perform routine housekeeping throughout the site and grounds.
- Ensure customer-facing areas meet Caliber’s standards.
- Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business needs and staffing priorities.
- Support teammates, participate in training and development, and demonstrate flexibility and a team-first attitude.
- Follow safety policies and operating procedures, maintain a safe working environment, wear required personal protective equipment, report unsafe conditions or incidents, and protect company assets.
- Uphold operational standards and Caliber’s core values.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Vacation paid time off
- On-demand pay
- Paid sick leave
- Employee assistance program
- Company-paid and voluntary life insurance
- Pet insurance
- Discounted tickets and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
