Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Palm Bay, FL

5d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout each stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance to provide operational flexibility and a positive experience for customers and team members. Attendants rotate among work areas during the day to meet business needs and build a broad skill set. The position supports growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The role is designed to build operational knowledge and customer service skills and prepare team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership. Work includes outdoor duties in varying weather and activity around moving vehicles and mechanical equipment, following established safety procedures.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally.
Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Resolve customer questions and concerns and contribute to membership growth goals.
Maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, perform loading procedures according to safety standards, and monitor vehicle flow.
Communicate clearly with customers during vehicle loading and promptly report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Keep the site clean, organized, and welcoming; empty trash, replenish amenities, and perform routine housekeeping.
Ensure customer-facing areas meet Caliber standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities, adapting to changing business and staffing needs.
Support team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, report unsafe conditions or incidents, and protect company assets.