Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Vero Beach, FL

3d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating between work areas to meet business needs and build a broad skill set. The position supports growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The role includes welcoming and assisting customers, explaining wash packages and promotions, processing transactions, guiding vehicles safely through the tunnel, maintaining the site and customer areas, and supporting coworkers. Attendants follow company safety procedures, wear required personal protective equipment, and report safety or equipment concerns. The position involves extended periods of standing and walking, physical tasks such as lifting and bending, outdoor work in varying weather, and working around moving vehicles and mechanical equipment. The position is designed to develop operational knowledge and customer service skills for possible future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership.

Requirements

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.
Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfortable recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods.
Ability to lift, push, pull, and carry up to 30 pounds.
Ability to frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members.
Ability to work around moving vehicles and mechanical equipment while following established safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers with enthusiasm and professionalism.
Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
Recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Resolve customer questions and concerns while providing exceptional service.
Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel and perform loading procedures in accordance with safety standards.
Monitor tunnel operations to support efficient vehicle flow and communicate clearly with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Keep the site and grounds clean, organized, and welcoming; empty trash and replenish amenities such as cleaners and towels.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
Adapt to changing business needs and staffing priorities, and support fellow team members.
Participate in ongoing training and development opportunities.
Follow company safety policies and operating procedures, wear required personal protective equipment, and report unsafe conditions or incidents.
Maintain a clean and safe work environment, protect company assets, and uphold operational standards.