Site Experience Attendant
About The Position
The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas to support business needs and develop a broad skill set. The position contributes to growth of Caliber's Limitless Wash Club membership program and is eligible for the company's membership commission program. The role is designed to develop operational knowledge and customer service skills, preparing team members for potential future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership. Caliber describes its purpose as improving people's lives by providing career opportunities and professional growth to team members and exceptional service to customers.
Requirements
- Excellent communication and interpersonal skills.
- Positive attitude and passion for serving customers.
- Comfort recommending memberships and additional services.
- Ability to work independently and as part of a team.
- Strong attention to safety and operational procedures.
- Dependability, excellent attendance, and punctuality.
- Willingness to work outdoors in varying weather conditions.
- Ability to learn multiple operational functions through cross-training.
- Ability to frequently stand and walk for extended periods.
- Ability to lift, push, pull, and carry up to 30 pounds.
- Ability to frequently bend, reach, squat, kneel, and climb.
- Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service, retail, hospitality, or sales experience.
Responsibilities
- Welcome customers enthusiastically and professionally.
- Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
- Process transactions accurately and efficiently.
- Resolve customer questions and concerns and contribute to membership growth goals.
- Maintain a positive, energetic presence throughout each shift.
- Safely guide vehicles into the wash tunnel and perform loading procedures in accordance with safety standards.
- Monitor tunnel operations for efficient vehicle flow and communicate clearly with customers during loading.
- Immediately report equipment or safety concerns.
- Assist customers in vacuum and parking areas.
- Keep the site clean, organized, and welcoming; empty trash, replenish amenities, and perform routine housekeeping throughout the site and grounds.
- Ensure customer-facing areas reflect Caliber's standards.
- Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business needs and staffing priorities.
- Support team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
- Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a safe work environment, and promptly report unsafe conditions or incidents.
- Protect company assets and uphold operational standards.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Vacation paid time off
- On-demand pay
- Paid sick leave
- Employee assistance program
- Company-paid and voluntary life insurance
- Pet insurance
- Discounted tickets
- Membership commission program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
