Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Lecanto, FL

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout each stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas to support business needs and build a broad skill set. The position contributes to growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The role involves welcoming customers, explaining wash packages and memberships, processing transactions, and resolving questions and concerns. Attendants also safely guide vehicles into the wash tunnel, monitor vehicle flow, assist customers in vacuum and parking areas, maintain site cleanliness, and support team operations. The position requires following safety procedures and wearing required personal protective equipment. Attendants work outdoors in varying weather conditions and operate around moving vehicles and mechanical equipment. The position is intended to build operational and customer service skills that can prepare team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership.

Requirements

Excellent communication and interpersonal skills.
A positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods.
Ability to lift, push, pull, and carry up to 30 pounds.
Ability to frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers with enthusiasm and professionalism.
Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
Recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Resolve customer questions and concerns while delivering exceptional service.
Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel and perform loading procedures according to safety standards.
Monitor tunnel operations for efficient vehicle flow and communicate clearly with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Maintain a clean, organized, and welcoming site; empty trash and replenish amenities such as cleaners and towels.
Perform routine housekeeping throughout the site and grounds and ensure customer-facing areas meet company standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
Adapt to changing business needs and staffing priorities, support coworkers, and participate in ongoing training and development.
Follow company safety policies and operating procedures, wear required personal protective equipment, and report unsafe conditions or incidents.
Maintain a clean, safe working environment and protect company assets.