Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Gainesville, FL

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. This dynamic role combines customer service, membership sales, tunnel operations, and site maintenance to provide operational flexibility and a positive experience for customers and team members. Attendants rotate among work areas throughout the day, supporting business needs while developing a broad skill set. The role contributes to growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The position offers development of operational knowledge and customer service skills, preparing team members for potential future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers with enthusiasm and professionalism, explain wash packages, memberships, and promotions, and recommend products and services based on customer needs.
Process transactions accurately and efficiently, resolve customer questions and concerns, and contribute to membership growth goals.
Maintain a positive and energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, and communicate clearly with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas and keep the site clean, organized, and welcoming.
Empty trash receptacles, replenish amenities, and perform routine housekeeping throughout the site and grounds.
Ensure customer-facing areas reflect Caliber’s standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business needs and staffing priorities.
Support fellow team members and participate in ongoing training and development.
Follow safety policies and operating procedures, maintain a clean and safe work environment, wear required personal protective equipment, and report unsafe conditions or incidents.
Protect company assets and uphold operational standards.