Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Fort Walton Beach, FL

7d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas throughout the day to support business needs and build a broad skill set. The position is important to growing Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The role is designed to develop operational knowledge and customer service skills and prepare team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership. The work involves serving customers, operating around vehicles and mechanical equipment, and working outdoors in varying weather conditions.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and a passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively and operate around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally, educate them about wash packages, memberships, and promotions, recommend relevant products and services, and process transactions accurately.
Resolve customer questions and concerns, contribute to membership growth goals, and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns.
Assist customers in vacuum and parking areas and maintain a clean, organized, and welcoming site.
Empty trash receptacles, replenish amenities such as cleaners and towels, perform routine housekeeping, and maintain customer-facing areas to company standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs; and support fellow team members.
Participate in training and development, demonstrate flexibility and a team-first attitude, and learn multiple operational functions through cross-training.
Follow company safety policies and procedures, wear required personal protective equipment, maintain a safe work environment, report unsafe conditions or incidents, and protect company assets.