Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Hampstead, NC

7d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. This dynamic role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas throughout the day to support business needs and develop broad operational skills. The role is important to growing Caliber’s Limitless Wash Club membership program and is eligible to participate in the company’s membership commission program. Caliber Car Wash operates locations throughout the Southeast United States and Texas and is focused on improving the customer experience and providing career opportunities and professional growth. The Site Experience Attendant role is designed to develop operational knowledge and customer service skills, preparing team members for potential future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following established safety procedures.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.

Responsibilities

Welcome customers and provide professional, enthusiastic service.
Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Address customer questions and concerns and contribute to membership growth goals.
Maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel and perform loading procedures in accordance with safety standards.
Monitor tunnel operations and vehicle flow, communicate clearly with customers during loading, and promptly report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Maintain a clean, organized, and welcoming site, including emptying trash, replenishing amenities, and performing routine housekeeping on the site and grounds.
Ensure customer-facing areas meet Caliber’s standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs.
Support fellow team members and participate in ongoing training and development.
Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a safe working environment, report unsafe conditions or incidents, and protect company assets.