Site Experience Attendant
About The Position
The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout each stage of a car wash visit. The position combines customer service, membership sales, tunnel operations, and site maintenance, and rotates across work areas to support business needs and develop a broad skill set. The role contributes to growth of Caliber's Limitless Wash Club membership program and is eligible to participate in the company's membership commission program. The attendant welcomes and assists customers, recommends wash packages and memberships, processes transactions, and responds to questions and concerns. The role also includes safely guiding vehicles through the wash tunnel, helping customers in vacuum and parking areas, maintaining site appearance, and following safety and operating procedures. The position involves working outdoors in varying weather conditions and around moving vehicles and mechanical equipment.
Requirements
- Excellent communication and interpersonal skills.
- Positive attitude and passion for serving customers.
- Comfort recommending memberships and additional services.
- Ability to work independently and as part of a team.
- Strong attention to safety and operational procedures.
- Dependability, excellent attendance, and punctuality.
- Willingness to work outdoors in varying weather conditions.
- Ability to learn multiple operational functions through cross-training.
- Ability to frequently stand and walk for extended periods.
- Ability to lift, push, pull, and carry up to 30 pounds.
- Ability to frequently bend, reach, squat, kneel, and climb.
- Ability to communicate effectively with customers and team members.
- Ability to work around moving vehicles and mechanical equipment while following safety procedures.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service, retail, hospitality, or sales experience.
Responsibilities
- Welcome customers with enthusiasm and professionalism.
- Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
- Process transactions accurately and efficiently.
- Resolve customer questions and concerns while delivering exceptional service.
- Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
- Safely guide vehicles into the wash tunnel and perform loading procedures according to safety standards.
- Monitor tunnel operations for efficient vehicle flow and communicate clearly with customers during loading.
- Immediately report equipment or safety concerns.
- Assist customers in vacuum and parking areas.
- Maintain a clean, organized, welcoming site, including emptying trash, replenishing amenities, and performing routine housekeeping.
- Ensure customer-facing areas reflect Caliber's standards.
- Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
- Adapt to changing business needs and staffing priorities, and support fellow team members.
- Participate in ongoing training and development and demonstrate flexibility and a team-first attitude.
- Follow company safety policies and operating procedures, wear required personal protective equipment, and maintain a clean, safe working environment.
- Report unsafe conditions or incidents and protect company assets and operational standards.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Vacation paid time off
- Paid sick leave
- On-demand pay
- Employee assistance program
- Company-paid and voluntary life insurance
- Pet insurance
- Discounted tickets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
