Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Fort Worth, TX

16d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance to provide operational flexibility and a positive experience for customers and team members. Attendants rotate among work areas throughout the day, support changing business needs, and develop a broad set of operational skills. The position contributes to growth of Caliber’s Limitless Wash Club membership program and is eligible for the company’s membership commission program. The position is designed to develop operational knowledge and customer service skills that can prepare team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership. The listed shifts are AM (7 a.m.–2 p.m.), Mid (9 a.m.–5 p.m.), and Close (2 p.m.–8 p.m.); the stated workweek is 32–40 hours.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and a passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally, explain wash packages, memberships, and promotions, recommend products based on customer needs, process transactions, and resolve questions or concerns.
Contribute to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and promptly report equipment or safety concerns.
Assist customers in vacuum and parking areas and maintain a clean, organized, welcoming site.
Empty trash receptacles, replenish amenities such as cleaners and towels, perform routine housekeeping, and maintain customer-facing areas to company standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to business and staffing needs; and support teammates.
Participate in ongoing training and development and demonstrate flexibility and a team-first attitude.
Follow safety policies and operating procedures, wear required personal protective equipment, maintain a clean and safe work environment, report unsafe conditions or incidents, and protect company assets.